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Journey accepts the following health insurance and benefit plans:
- Quartz – Badgercare
- Group Health Cooperative – South Central Wisconsin – Badgercare
- iCare – SSI Managed Care, Partnership, and Family Care
- Care Wisconsin – SSI Managed Care, Partnership and Family Care
- Group Health Cooperative – South Central Wisconsin
Be sure to check with your plan administrator or insurance carrier to see if your plan covers Journey services.
Please note, Journey offers a sliding fee scale for services not covered by insurance or other benefits. A representative from the billing department will work with you before and during your treatment plan to help develop a realistic funding plan that meets your personal circumstances. He or she will assist in verifying your insurance coverage and any required deposits or co-payments. In the event you have public funding, we will assist you in accessing that funding.
The Consumer Alliance Office advises and assists Journey Mental Health Center in making policy and procedural decisions that promote Journey values/principles for culturally competent services and consumer participation. This office is also instrumental in carrying forward the plans and activities embodied in Journey’s overall strategic plan.
The Consumer Alliance Office:
- Reviews that programs are integrating recovery principles into their services.
- Reviews departments practices and policies that promote choice by those we serve.
- Ensures the organization as a whole works with clients/consumers when formulating and carrying out practices.
- Connects with a broad range of diverse clients/consumers to provide feedback to agency committees and programs concerning policy and practice issues that affect clients/consumers.
- Makes recommendations about accountability mechanisms that will help the organization stay on course in achieving its vision. This includes developing and analyzing satisfaction surveys, facilitating focus groups, as well as the possibility of using other evaluative tools.
- Includes a representative on the Care Fund Committee, ensuring that clients/consumers have access to educational, wellness and other small grant opportunities.
Journey Mental Health Center follows professional and legal rules that apply to the health, mental health and substance abuse information of those we serve. Each person we serve receives a written notice about how Journey Mental Health Center protects his/her information, how the information can be shared with others, and what rights they have with regard to this information.
Download the PDFs
Individuals receiving services at Journey Mental Health Center are informed of their treatment rights and the process for resolving complaints at the time of intake and on an annual basis thereafter.
You have the opportunity to express your dissatisfaction with Journey and/or its services – and to receive a resolution to your grievance in a timely, fair and respectful manner. Procedures have been established that are consistent with standards set forth under applicable provisions of Wisconsin statute and administrative code.
Download the PDF
Services of Journey Mental Health Center are based on culturally competent service delivery, community-based treatment, strengths-based skill development, and hope and recovery. Individuals’ and families’ perspectives are key to positive treatment experiences and outcomes. Consumers of service are active partners in treatment, not passive users of it. Because staff/consumer and consumer/agency partnerships are crucial to success for both individuals and the agency as a whole, consumer participation in both clinical and administrative planning and decision-making will not only be sought but will be a requirement.
- Consumers must have opportunities to play a part in the planning and implementation of mental health and drug/alcohol programs.
- Recovery is the goal of treatment. Recovery means consumers having satisfying lives functioning at the highest level they can achieve as citizens of the community.
- Each person must be treated with genuine dignity and respect. “Dignity and respect” includes being consulted and then having one’s response considered seriously.
- Enhancement of competencies and strengths should be major goals of treatment/service plans.
- Differences are valued. The differences between providers and consumers of services are matters of perspectives and experiences, not of innate intelligence, abilities, or talents.
- Each person should have as much control over her/his life as is possible – including control over the type and intensity of service received.
- Consumer opportunities to learn and grow by taking some reasonable risks, by experimenting, and by trying a variety of paths will be afforded whenever possible.
- Effective services are based on honest communication. This requires careful listening and careful use of language which opens rather than closes dialogue, and statements which invite joining rather than distance.
- It is important to be clear about which treatment goals are important to consumers, which are important to clinicians, and to work to develop goals that are truly mutual.
- Different roles and responsibilities between providers and consumers exist. Such differences need to be acknowledged and used in positive ways.
- Assessments, plans, and administrative/clinical services flow from personal/cultural frameworks. One important way to assure that services fit with the perspective of the consumer is to include him/her in the design and implementation processes.
- Fully effective consumer participation includes staff seeking and using input about how programs are run and how policies are decided, not just asking about individual treatment plans. Feedback must actually be used in real and meaningful ways.
- When people are involved in designing, carrying out, and evaluating their own services, service delivery is easier and outcomes are more successful.
- All Journey Mental Health Center staff, whether in clinical or administrative areas, are part of the process that can make treatment and services more accessible, respectful and empowering.