Your health and well-being is our priority. Journey Mental Health Center is aware of the potential implications of an infection within our programs and is actively working to minimize the risk of exposure.

For the last few weeks, we have been closely monitoring and preparing for all the possible scenarios and working to have the right plans and resources in place. Each program at Journey has a preparedness plan. Our plans follow guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Centers for Medicare and Medicaid Services (CMS), and Wisconsin Department of Health Services (DHS).

The recent outbreak of the Coronavirus (COVID-19) has understandably raised many questions. Journey Mental Health Center wants you to know that we will keep you updated on recent developments.

Effective Immediately:

  • Journey staff will be checking their voicemail messages and emails to keep in contact with their consumers.
  • Our community based programs will be in regular contact with consumers to ensure their needs are being met.
  • We will be contacting consumers that have scheduled appointments with our Outpatient Services program.
  • We will allow access to Journey buildings for only those who have been pre-approved entry. This would include necessary Journey staff and Journey contractors.
  • Those allowed access to Journey buildings will be screened upon entry. We will restrict entry to those with fever, respiratory symptoms or possible exposure to COVID-19 or that have travelled internationally within the last 14 days to areas where COVID-19 cases have been confirmed.
  • Individuals entering Journey property will be required to wash their hands upon entry as well as throughout their time in the building.
  • We will clean and disinfect frequently touched objects and surfaces following manufacturer’s directions.
  • Whether on Journey property or during visits in the community, Journey staff will practice social distancing of at least 6 feet. For situations where social distancing is not possible, staff will be masked and wearing protective gear.
  • There will be signage at all Journey buildings that will alert those entering about the new restrictions.
  • In light of the COVID-19 public health crisis, Journey has expanded its telehealth service offerings.  Journey uses a HIPAA-compliant videoconferencing platform for telehealth sessions.  Journey manages privacy settings to ensure the most secure and confidential experience for our consumers.  Please contact your Journey clinician if you have questions about telehealth services.
  • If you or someone you know is experiencing a mental health emergency, please call our Crisis Line at (608-280-2600).


JMHC COVID-19 Health and Safety Procedures for Consumers (English)


CLICK HERE to view resources on how to protect yourself and others from the spread of COVID-19.

CLICK HERE to view resources on improving your emotional health especially during a pandemic.

CLICK HERE to view a list of COVID-19: Response Resources for Wisconsinites.

CLICK HERE to view a COVID-19 vaccine fact sheet from Public Health.

CLICK HERE to view information from the CDC on the types COVID-19 vaccines.





  1. Internet and Phone Helpline1 (608) 267-3595 M-F 7:45 – 4:30 a customer service phone line for people who need help locating phone or internet service, a Consumer Affairs staff person will walk through internet and phone service options, share any discount information and provide information about Lifeline eligibly and enrollment.
  2. Emergency Internet Resources Website https://psc.wi.gov/Pages/Programs/BroadbandEmergencyInternetResources.aspxMany internet service providers are offering low-cost, discounted and free access options in response to the COVID-19 health emergency. The geography served, eligibility for offers, type of discount and length of time varies. This website compiles the information the Commission currently has.
  3. Open Wi-Fi tool for Drive Up Internet https://maps.psc.wi.gov/apps/PublicWiFiLocations/An online tool that can assist users in finding free-to-use public broadband locations in their area. These are emergency internet locations for when residents who don’t do not have access to the internet at home. The buildings are closed but the Wi-Fi connections remain accessible.